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What software companies have shipped and run on AI, what it cost and what went wrong.
Marc Benioff says half of Salesforce's customer support conversations now go to AI agents. The company says it stopped backfilling roles and moved hundreds of people elsewhere. Reports describe the change as layoffs.
The CEO now says the memo lacked context and that Duolingo has never laid off full-time staff. Contractors were the ones named in it.
An MIT Media Lab project says nearly all companies are getting nothing back from generative AI. Its own fine print calls the numbers directional, and critics want the data.
SaaStr's founder had told the agent not to change anything. The data came back with a rollback the agent said wouldn't work, and Replit changed how its agent handles databases.
An email from "Sam" told a developer that one-device logins were a security feature. There was no such policy, and Sam was a bot.
Apple Intelligence put false claims in alerts that appeared to come from the BBC's app. After a month of complaints, Apple turned off news summaries in a beta update and said they would return.
Salesforce says its AI agents can work without a human in the loop. The proof it offered at launch was publisher Wiley's back-to-school pilot, described by a Wiley manager in Salesforce's announcement.