By industry
What healthcare operations owners and operators have put into production, what it cost and what went wrong.
Collection: Healthcare operations AI use cases (Verified and Reported only) →
A peer-reviewed evaluation of Sutter Health's inpatient rollout found low use and no change in daily time spent on notes. The scribe lacked a copy-forward function for progress notes, a staple of hospital charting.
A New Jersey health system is using an AI voice agent to confirm appointments and walk patients through prep. Its own figures for how many patients ask the agent questions don't agree.
Three and a half years into a four-year pilot, the city says four robots ended manual hauling of 200-kilo carts at night. Its own report also says the robots still aren't fully used.
The figures are the cancer alliance's early numbers from a single trust. A separate NHS trial of the same qXR software later found that AI triage alone didn't speed up lung cancer diagnosis.
At Mass General Brigham, burnout among surveyed clinicians fell from 52.6% to 30.7% over 84 days of use. The study calls that an association, and only 22% of pilot users answered. MGB has an institutional investment in Abridge, per the study's disclosures; the study doesn't name the vendors it tested.
A Columbia-led system that reads patterns in nurses' charting flagged deteriorating patients earlier. Months after the results, the team said an NIH grant for children's hospitals had been canceled.
Allina Health says its new voice agent verifies callers and handles appointments, and that calls are being answered faster without extra staff. Its vendor's own figures don't agree on what was measured.
Cleveland Clinic picked Ambience after testing five scribes. UW Health is quadrupling its Abridge users. Neither has published outside results yet.
The evaluation covers one practice over its first four winter months. The vendor co-commissioned it, and same-day appointments got slower.
Swiss Post supplies the robots as a service to the city-owned hospital. They haul supply carts from the basement to the floors while the corridors are empty, Swiss Post says. Every number so far comes from Swiss Post.