Trust
Our labels
Every story shows exactly one label at the top, plus a "How we know" line. Here is what each label means and what evidence it takes.
- Verified
Verified
We confirmed the deployment and the outcome directly with the operator.
Evidence required (minimum)
- A recorded or noted interview with the named operator, not the vendor.
- At least one artefact we saw: screenshot, dashboard, invoice, log, photo or video, or a site visit.
- The outcome number traced to that artefact or the operator's own records.
- Any vendor relationship or payment disclosed.
- Reported
Reported
Credible, on-record sourcing, but we didn't see the evidence ourselves.
Evidence required (minimum)
- A named, on-record source at the operator or an independent party, or a primary public record.
- The claim attributed in the text.
- A logged attempt to reach the operator.
- Vendor claim
Vendor claim
The claim comes from the builder or vendor: a press release, case study or launch post.
Evidence required (minimum)
- A link to the vendor's primary source.
- The text says "according to [vendor]".
- No outcome number in the headline.
- A request for comment to the named customer, if there is one.
- Unconfirmed
Unconfirmed
Early signal. Key facts are not established yet. Developing.
Evidence required (minimum)
- What's known and what isn't, stated explicitly.
- Never used in the newsletter lead slot.
- Disputed
Disputed
Credible evidence contradicts the claim, or the operator disputes the vendor's account.
Evidence required (minimum)
- Both accounts, with sources.
- An editor's note.
When labels change
- Verified to Reported: the operator withdraws or can't re-confirm, or the artefact is over 12 months old with no reconfirmation.
- Reported to Vendor claim: the only remaining source is the vendor.
- Any label to Disputed: credible contrary evidence surfaces.
- Auto re-check: a Verified story older than 12 months is re-checked. If not reconfirmed within 30 days it drops to Reported, marked "(as of [date])".
- Upgrades need the full evidence for the higher label.
Where changes show
- A dated note at the top of the story.
- An entry in the corrections log with the old label, new label and reason.
- A line in the next newsletter if the story ran there.
Health or safety outcome claims need Verified or Reported to run as a headline. Sponsored items are never labeled Verified by default.