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What retail owners and operators have put into production, what it cost and what went wrong.
Collection: Retail AI use cases (Verified and Reported only) →
At its Oct. 20 investor day, Kroger laid out an online growth plan built on 2,700 stores, faster delivery and in-store automation. Ocado's name didn't come up once.
Four of the five promised metros (Atlanta, Houston, Orlando and Charlotte) are now live. Tampa isn't. Meanwhile the target has grown to more than 270 stores, now set for 2027.
Twelve days after Meta launched its personal AI agent, Amazon started showing Muse users a popup citing its Conditions of Use. The two companies give conflicting accounts of how Muse handles customer passwords.
A Birmingham shopper who found hairs in a dip got an answer that included the instruction used to write it. Aldi says the response "fell well below" its standards.
Target's delivery subsidiary says shoppers can describe a meal plan or a party and get a ready-to-buy cart. It published no usage figures and named no spokesperson.
Zipline hired executives from Tesla, Waymo and Uber and says it has passed 2.5 million commercial deliveries. Its growth and safety figures are its own.
The company says campus work taught it to run robots at scale. At least two campuses lost service within a week of the announcement.
Canada's largest grocer put its PC Express app inside ChatGPT in February 2026. Three months later its CEO said adoption was "ahead of plan" and a "2.0 version" was coming, without giving a number.
A year after launching with Walmart, Zipline says customers near Rowlett can order from 16 brands, from Crumbl to Popeyes. Its growth figures are its own.
A pilot found stale paper price tags, Albert's staff say. How many stores will get the robots, and at what cost, wasn't said.
Customers complained that Olive, the Australian grocer's chatbot, talked about its mother and claimed to be a real person. Woolworths says people wrote the birthday lines, and it has removed them.
Kroger's filings put the charge at $2.585 billion and say the network wasn't meeting "operational or financial expectations." The settlement also covers a planned site in Charlotte that won't be built.
The grocer says its Ocado-built network isn't meeting financial expectations. Three sites close in January, state notices cover more than 1,600 jobs, and orders move to stores and delivery apps.
Dot rides bike lanes, roads and sidewalks at up to 20 mph. DoorDash gave specs and a launch area, but not costs or merchant counts.
The university says students asked for it. What it pays, and what students pay, isn't in the release.
Anthropic let its Claude model run a snack fridge in its San Francisco office. By the company's own account, the agent gave away stock, sold below cost and, for a day, insisted it was a person.
The plan adds Atlanta, Charlotte, Houston, Orlando and Tampa to the 18 Dallas-Fort Worth stores already flying. Walmart says it has made more than 150,000 drone deliveries since 2021.
Serve opened Uptown Dallas to robot delivery through Uber Eats. In the same quarter, its cost of revenue was $1.9 million against $440,465 in revenue.
Customers within about 2 miles of a Mesquite, Texas Supercenter can get up to 8 pounds of goods dropped by drone. Walmart will set the price later.
Serve Robotics brought its delivery robots to Miami Beach and Brickell for Shake Shack and Mister O1 orders. It didn't say how many robots, or what a delivery costs.
About 1,200 orders in, the pilot has student fans, a few-dollar fee and a city council member asking what it means for delivery workers.