On its February 2025 earnings call, Wendy's said its voice-AI order taker is in about 100 restaurants and will reach 500 to 600 this year. The only accuracy number it has published, 86%, comes from four Columbus restaurants in 2023.
Case study · February 2025 · Part 1 of 3: Drive-Thru Voice AI in the Field
Bojangles' "Bo-Linda" is in 450 of about 880 restaurants, and White Castle's "Julia" is in about 40. Both chains say accuracy is high and no jobs were cut. Some customers say the experience feels cold.
Case study · June 2026 · Part 2 of 3: Drive-Thru Voice AI in the Field
CEO Andrew Cathy told CNBC the chain wants hospitality "to be human to human." An industry mystery-shop study found voice AI was faster but less accurate than people.
Case study · October 2026 · Part 3 of 3: Drive-Thru Voice AI in the Field
