Series

Starbucks Green Dot Assist

Every part of this series in order, oldest first. 2 of 2 parts laid out. Theme: AI Assistants for Frontline Workers.

Starbucks is testing an AI assistant for baristas. It hasn't said how it will judge it.

Green Dot Assist answers staff questions on in-store iPads, from drink recipes to broken equipment. Starbucks announced a small pilot as part of its turnaround plan, with no cost or success measures published.

Case study · June 2025 · Part 1 of 2: Starbucks Green Dot Assist

Restaurants & hospitalityReported

Starbucks rolls its AI barista assistant out across North America, but hasn't said what it changed

Green Dot Assist went from a 35-store pilot to full North American deployment in about five months. U.S. transactions grew for the first time in two years, but Starbucks credits a bundle of changes, and profits fell.

Case study · January 2026 · Part 2 of 2: Starbucks Green Dot Assist