Series

Restaurant phone AI

Every part of this series in order, oldest first. 2 of 2 parts laid out. Theme: Restaurants and AI.

The Ohio pizza chain put an AI voice agent on the phones at 174 restaurants. Every figure on how it went comes from Donatos and its vendor.

Case study · September 2025 · Part 1 of 2: Restaurant phone AI

The seafood chain says an AI agent will answer every takeout call at all its locations. Neither company has published any results.

Case study · September 2025 · Part 2 of 2: Restaurant phone AI