Canada's largest grocer put its PC Express app inside ChatGPT in February 2026. Three months later its CEO said adoption was "ahead of plan" and a "2.0 version" was coming, without giving a number.
Case study · May 2026 · Part 1 of 3: Agentic Commerce
Target's delivery subsidiary says shoppers can describe a meal plan or a party and get a ready-to-buy cart. It published no usage figures and named no spokesperson.
Case study · August 2026 · Part 2 of 3: Agentic Commerce
Twelve days after Meta launched its personal AI agent, Amazon started showing Muse users a popup citing its Conditions of Use. The two companies give conflicting accounts of how Muse handles customer passwords.
Case study · September 2026 · Part 3 of 3: Agentic Commerce