November 2026

2 stories dated November 2026.

On its Nov. 3 earnings call, Yum said voice AI stores saw 6% higher drive-thru satisfaction, about 1.5% more sales and better staff retention. Only the retention claim was tied to a control group. Yum plans to reach 1,500 stores by year-end.

Case study · November 2026 · Part 4 of 4: Taco Bell's Drive-Thru Voice AI

TransportationReported

Waymo will start taking Austin and Atlanta riders on its own app in 2028. Its co-CEO called the Uber experience "a little bit of a crapshoot."

Riders in both cities can only reach Waymo through Uber, and they can't be sure they'll get a robotaxi. Uber says it will keep Waymo on its app as long as both companies agree.

Case study · November 2026 · Part 3 of 3: Waymo on Uber

Taco Bell finally put numbers on its drive-thru AI. Yum hasn't said what it compared them against.

Waymo will start taking Austin and Atlanta riders on its own app in 2028. Its co-CEO called the Uber experience "a little bit of a crapshoot."